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    HOW LONG DOES IT TAKE FOR ORDERS TO SHIP AFTER AN ORDER IS PLACED?

    As soon as your order has been finalized in production, packaged and a shipping label has been created we will send you an email containing tracking information for your package. Please note that some international shipments do not come with tracking information. 

    Generally most products our finished in production in a few days before they are ready to ship. We will email you as soon as your order is finished, packaged and ready to ship out. 

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    WHY IS MY TRACKING NUMBER NOT WORKING? 

    After you receive the Shipping Notification email, which contains your tracking number / shipping provider information and is sent once your order is finished in production and ready to ship, please note that it can take several days for the tracking number to become active in the carrier's system.  

    The reason for this, is that the package labels are printed at the manufacturing facility where the items are made once the items are packaged and ready to ship. They then have to travel from the manufacturing facility to the carrier which is shipping the package.  This is why there is a delay in the tracking number you received becoming active. The tracking number becomes active once the carrier receives and scans the package label into their system. 

    If you go to look up your tracking number and all that it shows is "Status Not Available", that does not mean that your number is wrong or that there is anything wrong with your package. It simply means that the package has not yet been scanned into the carrier's system yet. (see screen shot below).  Just give it a few more days and the tracking with become active in their system soon and you can view its progress once it is. This is normal and nothing to be concerned about.  If for some reason the status of your tracking number has not changed for over 1 week after receiving it, please contact us and we will get back to you right away regarding this. 

     

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    DO YOU OFFER EXCHANGES OR RETURNS? 

    Yes. Absolutely.  We want you to be happy with what you ordered and if for some reason you are not, we offer returns or exchanges for other sizes or products of equal value if needed. 

    HOW DO I MAKE AN EXCHANGE OR RETURN?

    This is very easy.  All you need to do is mail them item(s) back you need to Exchange or Return to the address below.  You do not need to include a receipt.  We just need your order number, first and last name used to place the order and the size or sizes you need in exchange for your original items.  You can simply write this information on a piece and paper and place it in the package. 


    If you live in the UK or EU, you can mail exchanges to the address below: 

    Attn: Sam Hannan
    Lovers Are Lunatics
    16 Richard House, Silwood St
    London SE16 2SH
    United Kingdom
     

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    WHAT CURRENCIES CAN I PAY IN?

    Prices are displayed in your local currency automatically, based on your location.

    However, once you reach the Checkout page, they will be switched to US Dollars. Even though this is the UK website, we are still a United States based company and all payments need to be processed in US dollars.

    But not to worry, your bank or credit card company will convert the amount to your local currency.

    CURRENCY CONVERTOR: Visit www.xe.com to find out what your order total will be in your local currency.

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    What payment methods do we accept?

    We accept the following methods of payment:

  • PayPal
  • All major Credit Cards

  • We also accept Visa gift cards but you will need to register your card before you can makes purchases online.

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    WHY IS MY ORDER UNFULFILLED?

    When your order status says "unfulfilled" it means that your order has not yet been shipped. When your order is finished in production and shipped, the status will change from "unfulfilled" to "fulfilled".

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    LOOKING FOR THE REST OF YOUR ORDER?


    Not to worry, it will or has already been shipped out in a separate package(s). Lovers Are Lunatics works directly with suppliers across the United States that help us produce our awesome product line. Some of the suppliers ship direct from their facilities on our behalf. This helps cut down on shipping time and additional costs. We make sure to send out additional shipping information and tracking numbers for all packages that get mailed to you.


    ISSUE WITH ANY OF YOUR PRODUCT(S)?


    All our products go through rigorous quality control checks for any defects or printing errors. However, occasional mistakes or defects are missed. Please review your item(s) carefully before wearing them. If you wear them and then notice a problem, there is less of chance we can issue a full return or exchange.

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    WASH AND CARE INSTRUCTIONS


    In order to preserve the longevity of your item(s), please follow the care instructions.


    FOR CLOTHING ITEMS:

    • Flip garment inside out
    • Machine wash on COLD
    • Hang to dry is recommended

    How do I use my discount / promo code?

    Please use any Discount Codes or Gift Card codes in the "Order Summary" stage once you reach the Checkout process.

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    CAN I TRANSFER MY REWARDS POINTS TO THE UK SITE?

    Yes. However we will need you to contact us directly so we can transfer the points to your Account / Rewards Program for the UK site.

     

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    CAN I STILL SHOP ON THE US WEBSITE?

    Yes, but please make sure you read the information below.

    You can still shop on the US website if there are products on there that we are not currently offered on the UK website. However, please remember that if you order anything off the US site, it will be shipped from the US and subject to import fees / duties, and possibly VAT taxes. If you want to avoid having to pay these fees and get faster shipping, we highly suggest ordering from the site you are on.


    We are not responsible for paying these import fees or VAT taxes should you decided to order from the US website.


    If you have any additional questions, please contact us.