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    DO YOU OFFER EXCHANGES & RETURNS?

    Yes, absolutely. If upon receiving your order, you determine that you need a different size, simply contact us by email (located under the "Contact" page).

    We will provide you with an address where you can mail back your exchange items and we will process the sizes / items you need in exchange for your original order and get that mailed out to you.

    If you would simply like to return the item(s) you ordered and receive a refund, please contact us as well and we will provide you with a return address so we can get your return processed and refunded.

    ALL EXCHANGES AND RETURNS MUST BE HANDLED WITHIN 30 DAYS OF RECEIVING YOUR ORDER.

    If it passes this time frame we will not be able to process your exchange or return.

    Should you need help or require additional information you can contact us anytime for assistance.

     

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    WHAT CURRENCIES CAN I PAY IN?

    Prices are displayed in your local currency automatically, based on your location.

    However, once you reach the Checkout page, they will be switched to US Dollars. Even though this is the UK website, we are still a United States based company and all payments need to be processed in US dollars.

    But not to worry, your bank or credit card company will convert the amount to your local currency.

    CURRENCY CONVERTOR: Visit www.xe.com to find out what your order total will be in your local currency.

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    What payment methods do we accept?

    We accept the following methods of payment:

  • PayPal
  • All major Credit Cards

  • We also accept Visa gift cards but you will need to register your card before you can makes purchases online.

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    How do I use my discount / promo code?

    Please use any Discount Codes or Gift Card codes in the "Order Summary" stage once you reach the Checkout process.

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    CAN I TRANSFER MY REWARDS POINTS TO THE UK SITE?

     Yes. However we will need you to contact us directly so we can transfer the points to your Account / Rewards Program for the UK site.

     

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    CAN I STILL SHOP ON THE US WEBSITE?

    Yes, but please make sure you read the information below.

    You can still shop on the US website if there are products on there that we are not currently offered on the UK website. However, please remember that if you order anything off the US site, it will be shipped from the US and subject to import fees / duties, and possibly VAT taxes. If you want to avoid having to pay these fees and get faster shipping, we highly suggest ordering from the site you are on.


    We are not responsible for paying these import fees or VAT taxes should you decided to order from the US website.


    If you have any additional questions, please contact us.