Always Free Shipping on UK orders
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    HOW LONG DOES IT TAKE FOR ORDERS TO SHIP AFTER AN ORDER IS PLACED?

    PLEASE READ

    Orders are generally shipped out in around 3 to 5 working days AFTER orders are placed. Please note this is an estimated time frame, some orders are produced and ship faster, others take a bit longer.

    The reason for this time frame is that all items on our website are made as each order is placed by our fulfillment teams at various locations across the United Kingdom.

    This means that we do not hold ready made inventory for immediate shipment after your order is placed. As soon as your order is placed, it is sent to production by our fulfillment team to be created. This is why orders do not ship out immediately after an order is placed.

    The listed time frame for "Shipping" is for AFTER your order is finished in production and then shipped out.

    For example: When you select "Recorded Shipping 1 to 3 days after fulfillment", that does not mean you will receive your order within 1 to 3 days after your order is placed, it means that once your order is finished in production and "fulfilled", it will then be shipped out via Recorded Shipping, which takes an estimated 1 to 3 days to arrive, based on your location in the UK and Europe.

    There are also some items on our website that are fully manufactured from scratch and take a bit longer than the estimated 3 to 5 business days, these items listed below, will take around 7 to 10 business days to be made before they ship.

    Leggings
    Pillows

    As soon as your order has been finalized in production, packaged and a shipping label has been created we will send you an email notifying you that your order has shipped. Please note that some international shipments do not come with tracking information. The reason we operate on a made to order model, is that we are still a small company but we want to be able to offer as many products / designs as possible, and by operating this way, this gives us the ability to do that.

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    UK WEBSITE SIZE CHARTS

    Sizes are slightly different than products available on our website. Please make sure you read the SIZE CHARTS located below each product, or by going to our UK SIZE CHARTS page.

    CLICK HERE FOR ALL SIZE CHARTS

     

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    WILL I HAVE TO PAY ANY CUSTOMS FEES OR DUTIES?

    If you live in any of the following countries, you will not be required to pay any Customs Fees or Duties, and all VAT tax is included in the price you pay.

    No custom/import taxes charged for deliveries to the following European countries: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

    If you do not see your country listed above you will subject to whatever laws for importing goods your country enforces. Please learn what they are by contacting your local post office or visiting your country's official website. We are not responsible for these fees and we have nothing to do with them.

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    DO YOU OFFER EXCHANGES & RETURNS?

    Yes, absolutely. If upon receiving your order, you determine that you need a different size, simply contact us by email (located under the "Contact" page). Or you can use the message chat button on the bottom right of the screen.

    We will provide you with an address where you can mail back your exchange items and we will process the sizes / items you need in exchange for your original order and get that mailed out to you.

    If you would simply like to return the item(s) you ordered and receive a refund, please contact us as well and we will provide you with a return address so we can get your return processed and refunded.

    ALL EXCHANGES AND RETURNS MUST BE HANDLED WITHIN 30 DAYS OF RECEIVING YOUR ORDER.

    If it passes this time frame we will not be able to process your exchange or return.

    Should you need help or require additional information you can contact us anytime for assistance.

     

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    WHAT CURRENCIES CAN I PAY IN?

    Prices are displayed in your local currency automatically, based on your location.

    However, once you reach the Checkout page, they will be switched to US Dollars. Even though this is the UK website, we are still a United States based company and all payments need to be processed in US dollars.

    But not to worry, your bank or credit card company will convert the amount to your local currency.

    CURRENCY CONVERTOR: Visit www.xe.com to find out what your order total will be in your local currency.

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    What payment methods do we accept?

    We accept the following methods of payment:

  • PayPal
  • All major Credit Cards

  • We also accept Visa gift cards but you will need to register your card before you can makes purchases online.

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    How do I use my discount / promo code?

    Please use any Discount Codes or Gift Card codes in the "Order Summary" stage once you reach the Checkout process.

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    CAN I TRANSFER MY REWARDS POINTS TO THE UK SITE?

     Yes. However we will need you to contact us directly so we can transfer the points to your Account / Rewards Program for the UK site.

     

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    CAN I STILL SHOP ON THE US WEBSITE?

    Yes, but please make sure you read the information below.

    You can still shop on the US website if there are products on there that we are not currently offered on the UK website. However, please remember that if you order anything off the US site, it will be shipped from the US and subject to import fees / duties, and possibly VAT taxes. If you want to avoid having to pay these fees and get faster shipping, we highly suggest ordering from the site you are on.
    We are not responsible for paying these import fees or VAT taxes should you decided to order from the US website.
    If you live in the UK or European Union, you can only avoid these fees by ordering from this website.

    If you have any additional questions, please contact us.