WELCOME TO THE NEW HOME FOR OUR UK AND EUROPEAN UNION BASED SUPPORTERS.
Please read all this information so you are fully informed about our new UK / EU website.
We are so excited to have this website finally become a reality!
HERE'S WHAT YOU NEED TO KNOW...
We have now partnered with a UK based manufacturing and fulfillment facility that will be shipping out orders from this website.
WHAT THAT MEANS FOR YOU...
Since orders will now ship from within the UK and EU, if you live in one of these areas, you will no longer have to pay any Customs Import Fees or VAT Taxes.
Yes, that is right!
NO MORE PAYING IMPORT FEES / DUTIES or VAT TAXES!
Also, delivery time will be SO MUCH FASTER.
Pricing is displayed in Pounds, however, if you want to change to a different currency, for example: Euros, there is a currency changer drop down option on the main navigation.
PAYMENTS (very important, please read)
Since we are still a US based company, when you reach the "Checkout" page the currency will change to US Dollars. All payments are still processed in US Dollars. Do not be alarmed by this. It does not mean that you accidentally stumbled on to the US website. Your order will still ship from the UK and all the information provided above about not having to pay import fees or VAT taxes still applies.
This is something that over time we will have the ability to change, but for now, all payments have to still be processed in US dollars.
Currency conversions are based on the latest figures and change slightly over time.
EXISTING CUSTOMER ACCOUNTS FROM US SITE
This is a completely different website than the US site. However, you can use your existing account login, you just need to reset your password first so you can activate your account.
If you have Reward Points from the US website, that you would like to have transferred to the new UK website rewards program, contact us directly so we can do that for you: firstname.lastname@example.org.
DIFFERENCES BETWEEN UK and US WEBSITES
ALL SIZES ARE UK SIZES and slightly different than products on our US website.
MAKE SURE YOU READ THE SIZE CHARTS to insure you get the right size.
Measurements are listed in CENTIMETERS
There are differences in the product line that is featured on the UK versus the US based website. We will not at this time be able to feature everything that is currently on our US website.
Over time we will add more and more to the UK site, but it will take time to get things to the level of the US site. That being said, you can always still order from the US site, you will just have to pay the import fees and VAT taxes, like you have in the past, since those items are still shipping from the US.
We will however, be giving you guys some EXCLUSIVE items and designs that will be released very soon. For now we have brought over as much of the US website's product line and what you see here is what we currently have to offer. Again, if there is something you want that is only available on the US website, you can still of course purchase it, but there will still be import fees / duties and possible VAT tax charges added to it.
Likewise, if someone from the US or any other country outside of the UK and the EU, wants something that is only featured on this website, you can still purchase it. It might just take a bit longer. For customers living in Russia, we and other European / Asian Countries outside the EU, it is up to you which website you order from. For those who are closer to the UK than the US, it might be better to order from this website instead. Products might arrive faster.
If you have any questions whatsoever, please us the CHAT BUTTON at the bottom right of your screen.
We are so excited to finally have this website become a reality. We thank you so much for your support!
Jeff Henry & Jacoby Shaddix
Lovers Are Lunatics
Lovers Are Lunatics creates original, rock and roll inspired, men's and women's clothing and accessories. Created by Jacoby Shaddix, lead singer of Papa Roach, and graphic artist, Jeff Henry.
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